They send wrong bills, ignore complaints, fail to return calls and leave us on hold for hours.
Today, on behalf of millions of frustrated readers, Money Mail asks the telecoms giants... Is Anyone Listening?Thousands of you contact us each year at your wits' end because our biggest companies make it so difficult to resolve even the [...]
They didn't say exactly where the call centre was based, but I swear I heard a tiger roaring in the background. The chap's accent was hard to understand at first, and he had just as much difficulty comprehending mine. But I wasn't going to let him go. Not [...]
Figures published earlier this month indicate that there are 2.8m workers who have been put on short-time working or have had their overtime cut, and many are trying to make up the shortfall.
Kate Philip, a chartered financial planner with adviser Independent Women in Edinburgh, says: 'We are seeing more clients with [...]
British Gas and ScottishPower both recently posted bumper annual profits. Although British Gas did cut prices this month, any hopes of an ensuing price war have been crushed. Only one other provider, First Utility, followed suit.
Experts believe that other firms are delaying price cuts until the expensive winter bills have been paid, which means [...]
Financial Mail has learnt that a 'severe shortfall' is predicted between the sum savers poured in - and which it is supposed to return, plus interest, at the end of a fixed term - and the value of the company's assets.
It is expected that investors who receive regular income will cease to get [...]
It says pensioners have been overcharged up to £450m in tax - a cruel blow for those struggling to survive on a tiny pension and savings paying virtually no interest.
The Public Accounts Committee said pensioners are 'poorly served' by HM Revenue and Customs. Its chairman, Tory MP Edward Leigh, said: 'The truth is that [...]
The numbers Figures from profits at British Gas came within the results reported by parent company Centrica. Across the whole group, Centrica made £1.86bn in the previous 12 month 7% lower than the year before. But the losses were eased by a whopping 58% spike at from British Gas' residential supply business [...]
An estimated 28,500 students have still not received their full student loans from Student Finance England, according to the National Union of Students. Many more ran up debts while waiting for loans last year.
Some of these have not even received basic funding to pay for their tuition costs and are being hounded by their [...]
We were told at the check-in desk to book with another operator and easyJet would refund the difference.
I was lucky to get seats for myself, my wife and my daughter on Aer Lingus for the next morning.
EasyJet have refunded our original booking fee of £293 but not the extra £725 charged by [...]
For example, some providers often those used by travel agents simply impose an age limit and refuse to cover those over 65. Some insurers no longer offer multi-trip annual cover to older travellers, thus excluding them from the cheapest option.
Other providers may offer cover, but at much higher premiums typically 60% more [...]
© 2008 Daily Financial News